FAQ
Can I pay multiple machines at once?
You can currently only pay one machine at time with mobile pay but we are working on enhancing the platform to allow more than one machine to be selected at once. We expect this feature will be released in the second half of 2021.
Can I change the amount I want to put in the Dryer?
On entry to the screen you will usually see the dryer amount set to the amount you needed for an average sized load. If the store allows you to pay a lower amount, you can tap on amount PLUS MINUS keys to change the amount you wish to pay.
Will the machine credit instantly?
The machine will be credited as soon as you authorise the payment using your credit or debit card.
I have a problem with my payment who should I contact?
Please use the Phone or Email tabs at the top right of the home screen for our phone and email details. We look forward to assisting you with your query.
Can I pay with Apple Pay or G Pay?
Yes, these options will automatically display in the payment page if you have correctly setup Apple Pay or G Pay in your handset. Additionally, Apple Pay will appear only when you use Safari and G Pay will only appear when you use Chrome in your Android handset.
There was a problem crediting the machine, when will my payment be refunded?
We refund the payment automatically if there was a problem crediting the machine. Sometimes the receiving bank (your bank) does not apply the refund back to your card immediately and in that case the transaction status may show as "pending" in your account for another 1 or 2 business days until your bank has processed the refund. If you still do not have the refund after this period of time, please contact us.
How do I save my credit card on my iPhone to avoid having to type it to start a laundry machine?
1. Open the Settings app on your device. 2. Tap Safari. 3. Tap Autofill. 4. Turn "Use Contact Info" on. 5. Set "My Info" to point to your contact record with your email address populated. 6. Make sure the Credit Cards slider is GREEN/ON. 7. Tap Saved Credit Cards. 8. Use your Touch ID or enter your passcode. 9. Select "Add Credit Card" to enter your credit card information.
How do I save my credit card on my Android phone to avoid having to type it to start a laundry machine?
1. Open Chrome. 2. At the top right, click More Settings. 3. At the bottom, click Show advanced settings. 4. Under "Passwords and forms," click Manage Autofill settings. 5. Add, edit, or delete a credit card
The day just got better, you are here. Welcome to our store! Select a machine to pay with Apple Pay, Google Pay or any Visa, Amex or Mastercard.
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Card information is fully encrypted to comply with all required PCI DSS standards. Paypont does not record your card or login details.
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